Come prepared.
Leave feeling loved.

Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule your service to avoid disrupting our stylists and other guests. If you are running late, please call us as soon as possible.

Your appointment reserves dedicated time with your stylist. To respect our team’s time and allow other guests the opportunity to book, we require at least 48 hours’ notice to cancel, reschedule, or remove services.

Cancellation Fees

48 hours or more before your appointment: No cancellation fee.

Less than 48 hours before your appointment, but before the appointment date: 50% of the canceled services.

Same-day cancellations, same-day rescheduling, and no-shows: 100% of the canceled or missed services.

“Same-day” means the calendar date of your appointment, regardless of its scheduled time. Services removed on that date are also subject to a 100% cancellation fee.

How to Cancel or Reschedule

You must call the salon at 239-304-9522 during business hours and speak directly with a team member to cancel, reschedule, or remove services. Your appointment change is confirmed only when a team member processes it.

Text messages, social media messages, emails, and voicemails do not count as cancellation notice. These channels are not continuously monitored, and messages may not be seen in time.

If your 48-hour notice deadline falls outside salon hours, you must speak with a team member before we close ahead of that deadline. Cancellation fees are determined by when you provide notice directly to a team member.

Payment & Appointment Reminders

A valid payment card and acceptance of this policy are required to reserve an appointment. Applicable fees will be charged to the card on file. Any deposit already paid will be credited toward the cancellation fee.

Appointment reminders are a courtesy. Not receiving or confirming a reminder does not cancel your reservation or waive cancellation fees.

All new color clients booking a large color appointment are required to pay a nonrefundable $150 deposit. The deposit will be applied toward the total cost of the booked service.

Unopened, unused haircare products may be returned to AMAVI Salon within 14 days of purchase for a refund to the original payment method. Proof of purchase, original packaging, and intact manufacturer seals, where applicable, are required.

Opened or used products are final sale, except products defective or damaged at purchase, which must be returned within 14 days for a replacement or refund.

We truly value your business and want you to feel confident in your results. If your service needs an adjustment, please contact us within one week of your appointment so our team can listen and help.

Please arrive with clean, dry hair free of temporary root sprays, powders, fibers and heavy buildup. These products can interfere with accurate color application.

If your stylist must shampoo and dry your hair before the scheduled color service, an additional preparation charge will apply. The service may also need to be adjusted or rescheduled depending on available time.